Privacy Policy

Introduction

We value the trust you place in us and recognize the importance of secure transactions and protecting your personal information. This Privacy Policy describes how Ellenber  which collect, use, share, protect, or otherwise process your personal data through our website https://www.ellenber.com .

You may be able to browse certain sections of the Platform without registering with us; however, please note we currently do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting our Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and the applicable product/service terms. You also agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect personal data relating to your identity and demographics when you use our Platform, services, or otherwise interact with us. This includes:

a. Information You Provide Directly

• Name, date of birth, address, telephone/mobile number, email ID

• Proof of identity or address (where applicable)

• Payment information such as bank account, credit/debit card details (processed securely via payment partners)

• Billing and shipping address

• Photos or content uploaded for reviews or interactions

b. Sensitive Personal Data (collected only with your consent)

• Payment instrument details

• Biometric information (if required for certain platform features)

c. Automatically Collected Information

• Shopping behaviour and preferences

• Device information, browser type, IP address

• Pages visited, navigation patterns, referral URLs

• Location data (if permission is granted)

d. Information from Interactions

• Feedback, product reviews, customer service queries

• Correspondence via email, calls, or chat

• Information provided during contests, offers, or loyalty programs

2. Use of Information

We use your personal data to:

• Process and fulfill your orders

• Communicate updates about purchases, shipping, and returns

• Improve your shopping experience through personalization

• Provide customer support and resolve disputes

• Prevent and detect fraud or illegal activity

• Conduct marketing, promotions, and surveys (with opt-out options)

• Comply with legal obligations

3. Sharing of Information

We may share your personal data with:

• Service Providers: Payment processors, delivery partners, marketing platforms, analytics providers

• Group Companies & Affiliates: To offer related products and services

• Legal Authorities: If required by law or in good faith to protect rights and safety

• Business Transfers: In case of a merger, acquisition, or restructuring

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Enable cart and checkout functionality

• Analyze website performance and user behaviour

You can disable cookies in your browser settings, but some features of the Platform may not function properly.

5. Security Precautions

We adopt reasonable security measures in line with industry standards to protect your personal data from unauthorized access, misuse, or disclosure. While we strive to use secure means to protect your data, we cannot guarantee complete security due to the inherent risks of the internet.

6. Choice/Opt-Out

You may opt-out of receiving promotional communications by:

• Clicking the “unsubscribe” link in our emails

• Adjusting your preferences in your account settings

• Contacting us directly via the details provided below

7. Children’s Privacy

Our products are intended for purchase by adults. We do not knowingly collect personal data from children under the age of 18 without parental consent. If we learn that we have collected such data, we will delete it promptly.

8. Data Retention & Deletion

We retain your personal data for as long as necessary for business and legal purposes. You may request deletion of your account and personal data by contacting us. However, certain information may be retained as required by law or for legitimate business needs such as fraud prevention.

9. Your Rights

You may:

• Access and update your personal data

• Withdraw consent for data processing

• Request deletion of your account

• Opt-out of marketing communications

Requests can be made by contacting us at support@ellenber.com

10. Links to Other Sites

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date revised accordingly. Significant changes may also be communicated via email or platform notifications.

12. Contact Us

Ellenber Customer Care
Email: support@ellenber.com
Phone: 7411446928
Address: Bangalore,Karnataka