1. Eligibility for Return & Exchange

You can request a return or exchange if:

• The request is made within 5 days of delivery.

• The product is unused, unwashed, and in its original condition.

• The original label/tag is attached and packaging is intact.

• The item is not listed under non-returnable products (see Section 5).

2. How to Request a Return or Exchange

1. Log in to your account at www.ellenber.com.

2. Go to My Orders → Select the item → Click Return/Exchange.

3. Choose your reason and preferred resolution (refund, replacement, or size change).

4. Our courier partner will arrange a pickup (where serviceable).

5. Once we receive and inspect the item, we will process your request.

3. Refund Process

• Prepaid Orders: Refund will be credited to your original payment method within 5–7 business days after inspection.

• Cash on Delivery Orders: Refund will be issued via bank transfer or store credit within 5–7 business days.

• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Process

• Exchanges are subject to stock availability.

• If the requested size or item is unavailable, we will process a refund or issue store credit.

• Only one exchange request is allowed per order item.

5. Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

• Innerwear, socks, and hair accessories

• Customized or personalized items

• Clearance or final sale items

6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong product:

• Inform us within 48 hours of delivery.

• Upload clear photos of the item and its packaging for verification.

• We will arrange a free replacement or refund.

7. Rejection of Returns/Exchanges

Your request may be declined if:

• The product shows signs of use, washing, alteration, or damage after delivery.

• The original label/tag is missing.

• The request is made after the 5-day window.

8. Contact Us

For return or exchange assistance, please reach out to:
Ellenber Customer Care
Email: support@ellenber.com
Phone:7411446928
Working Hours: Mon–Sat, 10 AM – 6 PM