At Ellenber, we work hard to ensure your orders reach you quickly, safely, and in perfect condition. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Shipping Locations

We currently ship across India.
International shipping is not available at this time.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

• Metro Cities: 3–5 business days

• Other Locations: 5–7 business days

• Delivery timelines may vary due to courier partner delays, weather, or unforeseen events.

4. Shipping Charges

• Free shipping 

• Cash on Delivery (COD): May include a small COD handling fee.

5. Order Tracking

Once your order is shipped, you will receive an email/SMS with:

• The tracking number

• Courier partner name

• Tracking link to monitor your delivery status

6. Delivery Attempts

Our courier partner will make two delivery attempts.
If the delivery is not successful, the package will be returned to us. You may contact our customer care to arrange re-shipping (additional charges may apply).

7. Damaged or Tampered Packages

If your package appears damaged, tampered, or opened:

• Refuse to accept the delivery.

• Inform us immediately at support@ellenber.com/7411446928 with order details and photos.

8. Change in Shipping Address

You can request a change in the shipping address before the order is dispatched by contacting our customer care team.

9. Contact Us

For any shipping-related queries, please contact:
Ellenber Customer Care
Email: support@ellenber.com
Phone: 7411446928
Working Hours: Mon–Sat, 10 AM – 6 PM